FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that your customised gift closely matches the images displayed on our website. However, slight variations may occur due to differences in screen settings, colour calibration, and the quality of the artwork provided. Additionally, colours may appear differently across various devices and displays. While these minor differences are normal, they do not affect the overall quality, craftsmanship, or appearance of the finished product.
You will receive an email from our store. All the required information including Design will be there.
Simply choose your product, upload your design or add your custom text, and place your order. After checkout, we’ll prepare a design proof for your approval before production begins. customised gifts delivered uk
Yes. We will send you a digital design proof within 1–2 working days after your order is placed. Production starts only after you approve the proof.
Absolutely. You can request reasonable edits to your design proof. We’ll update the design and resend it for approval before moving forward.
Once you approve the design:
Dispatch: 1–2 working days
Delivery: 2–4 working days (UK mainland)
Delivery times may vary slightly depending on courier services.
Yes. We offer free delivery within the UK mainland with no minimum purchase requirement.
No. At this time, we only deliver within the United Kingdom.
Some remote (within mainland) or non-mainland UK postcodes may incur additional courier charges. Please contact us before ordering if you are unsure whether a surcharge applies.
You may cancel or make changes to your order before approving the design proof. Once the design proof has been approved and production has started, we are unable to accept any changes or cancellations.
If your order arrives damaged or differs from what you ordered, please contact us within 48 hours of delivery and include clear photos of the issue. We will assess the situation promptly and do our best to provide a suitable resolution as quickly as possible.
You can reach us anytime via:
Email: [email protected]
Live Chat: Available on our website
We’re happy to help with any questions before or after your order.
Because all products are custom-made, we do not accept returns or offer refunds unless the item is faulty or incorrect due to our error.
You can contact us for any questions.
No. At this time, we only deliver within the United Kingdom.
Some remote (within mainland) or non-mainland UK postcodes may incur additional courier charges. Please contact us before ordering if you are unsure whether a surcharge applies.
You may cancel or make changes to your order before approving the design proof. Once the design proof has been approved and production has started, we are unable to accept any changes or cancellations.
If your order arrives damaged or differs from what you ordered, please contact us within 48 hours of delivery and include clear photos of the issue. We will assess the situation promptly and do our best to provide a suitable resolution as quickly as possible.
You can reach us anytime via:
Email: [email protected]
Live Chat: Available on our website
We’re happy to help with any questions before or after your order.
Because all products are custom-made, we do not accept returns or offer refunds unless the item is faulty or incorrect due to our error.
CONTACT US FOR ANY QUESTIONS
You can contact us for any need, we are always ready to answer your questions.
