Privacy Policy – CustomiseU.com
At Customise U, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or use our website and services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Data Controller
Customise U is responsible for the processing of your personal data and ensures compliance with applicable data protection laws, including the UK Data Protection Act and the General Data Protection Regulation (GDPR).
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us through our official communication channels.
Information We Collect
To provide our products and services efficiently, we may collect and process the following types of personal data:
Full name or company name
Billing and delivery address
Email address
Phone or mobile number
Payment and banking details
VAT or tax identification number (if applicable)
Providing this information is necessary to complete orders, manage accounts, and deliver our services. If you choose not to provide required data, we may be unable to fulfill your request or complete a contract.
How We Use Your Information
We collect and process personal data for the following purposes:
To process orders and manage customer accounts
To deliver customized products and services
To communicate with you regarding orders or inquiries
To improve customer service and website functionality
To meet legal, regulatory, and contractual obligations
We may also record and store communications such as emails or phone calls for quality assurance, training, and service improvement purposes.
Website Cookies and Analytics
Customise U uses cookies and similar technologies to enhance user experience and analyze website performance.
Data collected through cookies may include:
IP address
Browser type and operating system
Date, time, and duration of visits
Pages viewed and referral source
This data is collected in an anonymous and aggregated form and is used solely for statistical analysis and website optimization. Cookies do not allow us to personally identify users unless legally required.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.
Marketing Communications
If you opt in to receive marketing communications, we may send you updates about our products, offers, or services that may interest you.
You can unsubscribe from marketing communications at any time by:
Clicking the “unsubscribe” link in emails, or
Contacting us directly
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.
In general:
Customer data related to active or completed contracts may be retained for up to six years
Data no longer required will be securely deleted or anonymized
You may request deletion or restriction of your data in certain circumstances as permitted under GDPR.
Your Data Protection Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data (“Right to be Forgotten”)
Restrict or object to data processing
Withdraw consent at any time
Requests will be handled promptly and usually within one month.
Sharing of Information
We do not sell or rent your personal data. Information may only be shared when:
You have given explicit consent
Required to fulfill a contract
Necessary for legal or regulatory compliance
Required to prevent fraud or criminal activity
Requested by government or regulatory authorities
All third parties are required to handle your data securely and lawfully.
Fraud Prevention
If fraudulent or inaccurate information is detected, details may be shared with fraud prevention agencies or law enforcement authorities to prevent unlawful activities.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
While we strive to ensure a secure online environment, users acknowledge that internet transmission is not entirely secure, and data is shared at their own risk.
Users must keep login credentials confidential and must not engage in unauthorized access, hacking, or illegal activities through our systems.
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you and the relevant authorities, including the Information Commissioner’s Office (ICO), without undue delay.
Subject Access Requests
You may request a copy of the personal data we hold about you at no cost. Requests that are excessive or repetitive may incur a reasonable administrative fee.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Users are advised to review their privacy policies separately.
Complaints
If you believe your privacy rights have been violated, please contact us first so we can address your concerns.If unresolved, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to This Privacy Policy
Customise U reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page. We recommend reviewing this policy periodically to stay informed.
