Personalised Custom Photo Slate Picture Natural Rock Heart Gift Square 20 x 20CM

At Customiseu.com, we specialise in custom-made and handmade products, created uniquely for each customer. We are proud to be one of the first UK custom-product businesses to offer free delivery without minimum purchase amount condition within the UK mainland.
This Delivery Policy explains our processing times, delivery options, and areas where additional courier charges may apply.

1. Order Processing & Dispatch Times:
Because our products are custom-made, orders begin production only after you approve the design proof.

Once your order is placed:
Within 1–2 working days, we will send you a design proof for approval.

You must confirm the proof for us to proceed.
Once approved, we will dispatch your order within 1 working day.
Working days: Monday–Friday (excluding bank holidays).

2. Delivery Service
We use standard delivery services through reliable UK courier partners.
Standard delivery typically takes 2–4 working days after dispatch (subject to courier delays).
A tracking link will be provided once your order is shipped.

3. Free Delivery (UK Mainland Only)
We offer free delivery for customers in the UK mainland only
Free delivery does not apply to remote or non-mainland locations listed below, as couriers charge additional fees for those areas.

4. Postcodes With Additional Courier Surcharges

Customers with the following postcode areas will incur an additional delivery charge set by the courier.
You can contact us for exact amount before order.

5. How to Confirm Surcharges

If your postcode falls within the areas listed above:

Please contact us via email or live chat to receive the accurate delivery charge before completing your order.

Email: contact@customiseu.com

Live Chat: Available on our website