Terms & Conditions
Welcome to the Customise U website. We are a small, family-run business based in the United Kingdom. These Terms & Conditions are designed to ensure a clear, fair, and transparent online shopping experience. By placing an order through our website, you agree to be bound by the terms outlined below. All terms are in accordance with applicable UK law.
These Terms & Conditions apply only to online orders placed through the Customise U website.
Pricing Policy
All prices displayed on customiseu.com are in Pound Sterling (£).
We are not VAT registered, therefore VAT is not charged, and customers will not receive a VAT invoice.
Prices shown include product cost and any applicable charges unless otherwise stated.
Special offers or promotions will be clearly displayed on the relevant product pages.
Prices may be updated from time to time, but any confirmed order will be charged at the price shown at checkout.
Delivery Policy
We only deliver within the United Kingdom.
We do not offer international shipping.
Deliveries are typically made Monday to Friday, excluding public holidays.
Delivery times provided are estimates and may vary depending on order volume and customisation requirements.
We are not responsible for delays caused by courier services once the order has been dispatched.
Payment Methods
We accept online payments only through the secure payment options available on our website.
Full payment is required at the time of placing an order.
Orders will not be processed until payment has been successfully received.
For security reasons, we do not accept cash on delivery or offline payments.
Product Availability
All products are subject to availability.
If an item is unavailable or production is delayed, we will notify you as soon as possible.
Estimated delivery times are provided as guidance only and are not guaranteed.
Product Images & Descriptions
We make every effort to display product images and colours as accurately as possible.
Due to screen and device differences, colours and final appearance may vary slightly.
Customised products are made based on the information provided by the customer at the time of ordering.
Order Acceptance & Security
Placing an order on our website constitutes an offer to purchase.
An order confirmation email will be sent once your order has been accepted.
We reserve the right to cancel or refuse orders for security, payment, or fraud-prevention reasons.
Additional verification may be requested if necessary.
Damaged or Incorrect Items
All items are checked before dispatch.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, providing clear photographs and order details.
If the issue is confirmed to be our error, we will arrange a replacement or appropriate resolution.
Legal Information
All sales and transactions are governed by English law.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
These Terms & Conditions do not affect your statutory rights as a consumer.
We are not responsible for the content of external websites linked from customiseu.com.
All business is conducted in the English language.
Conclusion
By using the CustomiseU website or placing an order with us, you confirm that you have read, understood, and agreed to these Terms & Conditions.
